Dispatch & Delivery
Delivery to the UK Mainland (excluding Scottish Remote Areas) is free for orders over £75.00
The delivery charge for orders under £75.00 is £9.95
*Spend over £500 plus Vat on multiple orders over a month and we will refund your carriage*
We aim to dispatch all orders within 24-48 hours (certain stocks may take longer) however you will receive an email once we have processed your order and allocated stock.
Our aim is to keep you constantly updated and in partnering DPD along with our own vehicles & the option to click & collect from one of our 3 hubs we believe we have covered all bases.
Orders placed at the weekend, on a bank holiday, or after 14:00pm on a working day will be treated as having been received by us the following working day.
Orders for most of the UK mainland are ‘usually’ delivered the next working day after dispatch but is not guaranteed. We use a signed for service so please make sure someone will be available to sign for it, when you receive your ONE HOUR slot for delivery.
Our Delivery service is not a guaranteed service, therefore we cannot accept any claims for late delivery.
You will be sent an automated email when your order has been dispatched so you know it’s on it’s way and we will give you a ONE HOUR DELIVERY SLOT so you can go about your daily business.
Orders will usually be delivered using the service you selected in the shopping basket. Although we reserve the right to change the delivery method you chose if we need to.
We will do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc.
You will be sent an email notification when we dispatch your order, in the event of non-delivery you should notify us no later than 5 working days after we send the dispatch notification. In the unlikely event that you do not receive the dispatch notification email within 4 working days of placing the order, then notification of non delivery must be made within 10 working days of the date of the original order, claims for non delivery will not be entertained after this period.
Where your order is sent using Royal Mail you should check with your local Royal Mail delivery office if it has not been delivered within a few days of dispatch. If the Royal Mail are unable to make delivery they will hold your order for approx 15 working days before returning it to us, for this reason we cannot consider your order lost and send out a replacement until 20 working days have passed since dispatch.
Failed Delivery Attempt
If no one is available to sign for the goods at the first delivery attempt you will be left a delivery card with details of how to arrange a redelivery. If you do not respond to the card your order will be returned to us. You will then be liable for the delivery cost and any return costs levied on us.
Should there be any dispute as to whether a delivery card has been left, the recipient will have to take this up with the carrier themselves. Unfortunately we are unable to get involved in this sort of dispute as we are remote from the point of delivery.
If the carrier returns the goods to us as above and you want the order resending you will have to pay an additional charge to cover the redelivery and any return costs levied on us by the carrier. If you want us to treat the order as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
If the carrier is unable to deliver your order due to you providing us with an incomplete or inaccurate delivery address or the delivery is refused when delivery is attempted you will be liable for any additional costs incurred. If it is returned to us and you want us to treat it as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
Changes to Delivery Details
You can change the delivery address at any time until we dispatch your order, providing there are no additional costs involved in making delivery to the new address. Simply email the new delivery address to us.
If you make an arrangement with the carrier to leave your order without a signature (e.g. in the porch, in a shed, etc.) then you do so at your own risk. We will not accept any claim for non-delivery or damaged goods.
If you arrange with the carrier to deliver it to a different address or to collect it from them, you then become totally responsible for the delivery from that point forward, we will not accept any claim for non-delivery or damaged goods. You will also be responsible for any additional costs incurred as a result of your actions.